Workplace ESL for Hospitals

When the housekeeping staff is better able to communicate with patients and their visitors, a hospital can create a better experience in trying times for those facing health concerns.

Workplace ESL Solutions’ course designed for hospitals can help your facility along the road to building a warmer workplace with an open channel of communication between everyone from the patient to the staff to administration.

Who Will Benefit From This Course?

CNAs, Housekeepers, Kitchen Staff - they will be better able to communicate in English with co-workers, customers, guests, patients, and supervisors
Patients - They will enjoy a more speedy resolution to their concerns by a staff comfortable with conversing in English
Supervisors and Hospital Administration - They will enjoy increased staff efficiency resulting from employees with a greater set of communication skills in English
Employee's Family - Their household will benefit from a parent or spouse who is able to speak English with more confidence

Students Completing This Course Will Be Able To:

Greet patients and family members
Answer questions
Provide information
Report problems and emergencies
All in English!

Course Duration:

20 to 30 hours of practical and participatory classroom instruction

Associated Texts and Study Materials:

Hotel English textbook and other customized materials developed from Workplace ESL's Needs Assessment

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After 10 weeks, there was a major change in housekeeping employees confidence and ability to speak English to customers and co-workers.

Director of Housekeeping
MGM Grand Hotel & Casino

“...an excellent job developing curriculum, training volunteers, reviewing electronic and Internet resources and providing professional development for the Nevada Literacy Coalition.”

Literacy Coordinator
Nevada Literacy Coalition

"instrumental in raising the level of customer service and teamwork .... Starting with an in-depth needs analysis and department interviews, through their custom-designed curriculum and follow-up, the services were innovative, intensive... and fun!

Training &
Development Specialist
Harveys Resort Hotel & Casino